Returns & Refunds

At Elite Wallcover, every order is carefully sourced and prepared for your project. Because wallcoverings are produced in specific dye lots and many of our collections are sourced to order, we encourage you to review measurements, quantities, samples, and product details carefully before purchasing.

Returns on Regularly Stocked Items

Eligible regularly stocked items may be returned within 15 days of delivery.

To qualify for a return, all wallcoverings must be:

• Unopened, unused, uncut, and uninstalled

• In their original, undamaged packaging

• In resalable condition

• Returned with all original labels and identifying information intact

Approved returns are subject to a 20% restocking fee.

Original shipping charges are non-refundable, and customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service, as Elite Wallcover cannot be responsible for merchandise lost or damaged during return transit.

Returns must be authorized by Elite Wallcover before being shipped back. Unauthorized returns may be refused.

Special Order Items

All Special Order items are final sale.

Special Order wallcoverings are sourced specifically for your order from the manufacturer, distributor, or international supplier. Once an order has been submitted to the supplier, it cannot be cancelled, returned, or exchanged.

Items designated as Special Order will be identified on the product page or communicated to you prior to purchase.

Gianfranco Ferré & Roberto Cavalli

All Gianfranco Ferré and Roberto Cavalli wallcoverings are final sale.

These collections are not eligible for returns, exchanges, or cancellations, including unopened rolls.

Samples

Wallpaper samples are non-refundable and final sale.

Samples are intended to help evaluate colour, texture, scale, and finish before committing to a full order. We strongly recommend ordering a sample whenever available, particularly when precise colour matching is important.

Please keep in mind that screens, photography, lighting conditions, and individual dye lots can affect how colours appear.

Damaged, Defective or Incorrect Orders

Every order should be inspected carefully upon delivery and before cutting or installation begins.

If you receive an incorrect, damaged, or visibly defective product, please contact Elite Wallcover promptly with your order number and clear photographs of the wallcovering, labels, packaging, and affected areas.

Do not cut or install wallcovering that appears incorrect or defective.

Once material has been cut or installed, claims relating to visible defects, colour, pattern, texture, or an incorrect product may no longer be eligible for replacement or refund.

Where a manufacturing defect becomes apparent only during installation, stop installation immediately and contact us before proceeding further.

Dye Lots & Colour Variation

Wallcoverings are manufactured in production batches, commonly referred to as dye lots. Slight colour variations between different production runs are normal within the wallpaper industry and are not considered a manufacturing defect.

When ordering multiple rolls for the same room or installation, Elite Wallcover will make reasonable efforts to supply matching dye lots whenever possible.

We strongly recommend ordering the full quantity required for your project at one time. Additional rolls ordered later may come from a different production batch, and an exact colour match cannot be guaranteed.

Measuring & Quantity

Customers are responsible for determining the quantity of wallcovering required for their project.

Wallpaper requirements can vary considerably depending on wall dimensions, pattern repeat, pattern matching, trimming, installation method, and waste allowance. We recommend confirming quantities with your installer or design professional before ordering.

Elite Wallcover is not responsible for shortages resulting from incorrect measurements or quantity calculations supplied by the customer.

Installation

Professional installation is recommended for premium wallcoverings.

Customers and installers are responsible for reviewing the manufacturer’s installation instructions and inspecting the wallcovering before and during installation.

Installation costs, labour charges, removal costs, or other consequential expenses are not covered by Elite Wallcover in connection with a product return or claim, except where required by applicable law.

Refunds

Once an authorized return has been received and inspected, we will notify you regarding approval of the refund.

Approved refunds will be issued to the original method of payment, less the applicable 20% restocking fee and any non-refundable shipping charges.

Please allow your financial institution additional processing time for the refund to appear on your account.

Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

Regular stocked orders may be cancelled before they have entered processing or shipped. Once an order has been processed for shipment, our standard return policy applies.

Special Order items, Gianfranco Ferré, and Roberto Cavalli orders cannot be cancelled once submitted to the supplier.

Need Assistance?

Wallpaper is different from many other online purchases, and we are happy to help before you order.

If you are unsure about quantity, colour, product specifications, or whether an item is eligible for return, please contact Elite Wallcover before placing your order. We would much rather help you choose correctly from the beginning.